Your favorite team scored a goal, you couldn’t hold yourself back and lost your wallet? You’ll find all the information you need to know below.
UEFA EURO 2024
If an item has been lost, please head to one of the Spectator Info Points, which will be clearly signposted and indicated on the stadium map. Your request will be logged and the team will try to reunite you with your item during the match.
If the team is unable to locate your items during the match, all lost property will be kept at the stadium for three days after the match before being transferred to the Host City’s lost and found office.
If you have found a lost item at Olympiastadion Berlin, please proceed as follows:
1️⃣ Take the item to one of the Spectator Info Points, which will be clearly signposted and indicated on the stadium map. If you are unsure where this is, volunteers will be able to direct you.
2️⃣ The team will log the item for you and attempt to return it to its owner during the match.
3️⃣ Alternatively, you can hand the item to the nearest steward.
Hertha BSC home games
All lost and found items are promptly handed over to the Hertha BSC office. Please contact Hertha BSC using the contact form or the service hotline (030) 300928-1892 (at local rates).
SafeBOXen
In case you have left behind your bag or any other valuable item in the SafeBOXes, you have the option of contacting the service provider directly to report your loss. The service provider usually brings forgotten items back to the next home game of Hertha BSC. Neither Hertha BSC nor any other event organiser or the Olympiastadion Berlin have access to the SafeBOXes. The SafeBOXes will not be stored on stadium grounds after the games. In urgent matters, the service provider also offers paid delivery of lost property. To do this, please contact the service provider directly. Further information on www.safeboxen.de.
Concerts, festivals, DFB Cup etc.
We keep lost property at the stadium and try to contact the rightful owner if the lost property allows identification. In addition, we store lost and found items to allow the rightful owner the opportunity to collect their belongings from us. We reserve the right to request a precise description of the lost item, the PIN of the smartphone, etc. upon collection in order to prevent misuse.
