§ 1 Scope of application

The following terms and conditions of business and payment apply to all contractual relationships established between Unikat PR GmbH (hereinafter referred to as the supplier) and its customers for the visitor programme and for merchandising articles at the Olympiastadion Berlin.

§ 2 Conclusion of contract

The contractual relationship is concluded between the supplier and the customer. By confirming the order on the website www.tickets.olympiastadion.berlin, the customer submits to the organiser the offer to conclude a contract. The organiser accepts the offer by confirming it by e-mail. The booking is thus binding, and cancellation is only possible in accordance with the following conditions.

In the case of bookings of group tickets, the contract shall be concluded by the booking confirmation of the Provider by e-mail or post. The order can only be placed if the customer confirms and accepts the privacy policy as well as the GTC and accepts the cancellation policy.

§ 3 Prices and payment

The prices of the respective offers can be found in the online shop at tickets.olympiastadion.de or in the current price list.

a) Box office: Payment is due immediately at the box office in the Visitor Centre of the Olympiastadion Berlin and can be made with Girocard, Visa, Mastercard or in cash.

b) Online tickets: For online bookings in the ticket shop, payment is due upon conclusion of the contract. The service provider adyen offers the following payment methods: credit card (Mastercard, Visa), Klarna Pay Now and GiroPay as well as Paypal.

c) Group bookings & tour operators: The payment conditions result from the respective invoice for the accepted offer. As a rule, for group bookings, payments are due ten (10) days prior to the implementation date. For bookings made less than ten (10) days before the implementation date, the full invoice amount is due immediately.

§ 4 Admission tickets

Admission tickets entitle the holder to participate once in the event category and/or service indicated on the ticket. Tickets may not be exchanged or returned. Exchange and return of admission tickets are excluded.

Children under 14 years of age must be accompanied by an adult. Participation is at the child’s own risk, parents are liable for their children.

The purchase price will only be refunded for cancelled events.

The right to participate in a guided tour expires if the customer does not show up at the meeting point five minutes before the specified time for check-in.

Tickets with discounts are only valid in conjunction with the corresponding proofs. These must be shown at the entrance when visiting the stadium.

Resale of tickets to third parties requires the prior consent of Unikat PR GmbH. Otherwise the ticket will lose its validity. Unikat PR GmbH may refuse admission to the Olympiastadion Berlin without compensation or refund.

§ 5 Dispatch

The dispatch of offers, confirmations, invoices, vouchers, tickets (print@home) and digital tickets for admission is at the risk of the customer to the e-mail address provided. The risk of accidental loss shall pass to the customer upon dispatch. No replacement will be provided. The products remain the property of the organiser until full payment has been made.

§ 6 Cancellations

a) Single tickets: Paid tickets will not be refunded or exchanged.

b) Group bookings: Groups are valid for a minimum size of ten (10) persons. Individual tickets are non-refundable. Cancellations of group bookings with guided tours may be cancelled free of charge up to fourteen (14) days prior to the date of the visit.  Cancellations up to seven (7) days prior to the date of the visit will be refunded 50% of the invoice amount paid, cancellations less than seven (7) days will not be refunded.

c) Tour operator: Cancellation of a tour group booking confirmed by the client must be made in text form to Unikat PR GmbH. In this case the following cancellation/cancellation fees are due:

– Cancellation is free of charge up to 72 hours before the date.

– In case of later cancellation, 50 % of the invoice amount will be due for payment.

§ 7 Compensation and reimbursement

Individual areas of the Olympiastadion Berlin may be blocked or closed for organisational or structural reasons. Claims for damages are excluded in these cases.

The organiser is only liable for intent and gross negligence.

The organiser shall in no case be liable for immaterial damage or for loss of profit. The organiser’s liability shall be limited to the typically foreseeable damage, which as a rule shall not exceed the price of the admission ticket.

The organiser has the right to refuse admission or cancel the event in the event of an important reason (force majeure, unforeseeable events, etc.). Likewise, due to changes at short notice (events at the Olympiastadion Berlin), opening hours, viewing days or guided tours may be changed or cancelled. If the organiser exercises this right, the purchase price of the tickets will be refunded. Any consequential costs incurred by the customer (e.g. travel or accommodation expenses) will not be reimbursed.

§8 Liability for defects (warranty)

If the purchased item (merchandising article) is defective, the provisions of the statutory liability for defects shall apply.

§ 9 House rules

The house rules of the Olympiastadion Berlin apply. These can be viewed at the Visitor Centre and online at olympiastadion.berlin.

The house rules regulate, among other things: It is generally forbidden to bring glass containers, cans, pyrotechnic objects, flares and weapons. It is forbidden to enter the stadium in a drunken state or to stay there. Non-compliance will result in expulsion from the premises.

§ 10 It is not permitted to bring animals onto the stadium premises.

§ 11 Audio guides

A deposit in the form of a valid identity document (with photo) must be paid to borrow a multimedia/audio guide device. In case of damage or loss of the device, an amount of 600 Euros will be charged. The audio guide is not part of the admission fee and is offered separately according to the current price list. There is no entitlement to an audio guide.

§ 12 Applicable law

All legal relations between the parties shall be governed by the laws of the Federal Republic of Germany to the exclusion of the laws on the international sale of movable goods. In the case of consumers, this choice of law shall only apply insofar as the protection granted is not withdrawn by mandatory provisions of the law of the state in which the consumer has his habitual residence.

§13 Alternative dispute resolution

The EU Commission provides a platform for online dispute resolution on the Internet at the following link: https://ec.europa.eu/consumers/odr.

This platform serves as a contact point for the out-of-court settlement of disputes arising from online purchase or service contracts involving a consumer.

The Seller is neither obliged nor willing to participate in a dispute resolution procedure before a consumer arbitration board.

§14 Final clauses

The organiser reserves the right to change these terms and conditions at any time and without giving reasons. These changes do not apply to contractual relationships that have already come into existence. Should individual provisions be or become void or ineffective, this shall not affect the validity of the remainder of the contract.